To obtain after-hours support during non-operating business hours, please call (469) 678-8000 and select the Technical Support prompt (Option #1). Once prompted, leave the following information:

• Your full name

• Your contact phone number

• Your job number

• A description of the issue you are experiencing

Note: A message must be left, or our on-call technician will not be notified of your call.

Once your message is received, our on-call technician will be notified. If available, they will respond immediately. If they are handling other requests, they will prioritize jobs and provide an estimated time of arrival via call or text. Our goal is to keep you informed and ensure you receive the high-quality support you expect from Smartrise.

If you have any further questions, please contact our Technical Support department:

• Phone: (469) 678-8000

• Email: support@smartrise.us

Standard Technical Support Hours: Monday - Friday, 6am CST to 7pm CST.